Author Archives: Pat Higo

Homophobia: The state of sexual bigotry today

Homophobia: The state of sexual bigotry today, second edition

by Martin Kantor, M.D.

“Ten years ago psychiatrist Kantor wrote this ground-breaking book about homophobia that showed the harmful effects of sexual bigotry. This new volume focuses on the state of sexual intolerance today. Also included in this volume are insights for gays and lesbians that will help them understand homophobia in order to protect themselves, cope, and work together toward change. Parents, other family members, and friends will also find the book beneficial.”

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Dancing in the dark: A cultural history of the Great Depression

Dancing in the dark:  a cultural history of the Great Depression

by Morris Dickstein
Now, in this timely and long-awaited cultural history, Morris Dickstein, whom Norman Mailer called “one of our best and most distinguished critics of American literature,” explores the anxiety and hope, the despair and surprising optimism of a traumatized nation. Dickstein’s fascination springs from his own childhood, from a father who feared a pink slip every Friday and from his own love of the more exuberant side of the era: zany screwball comedies, witty musicals, and the lubricious choreography of Busby Berkeley. Whether analyzing the influence of film, design, literature, theater, or music, Dickstein lyrically demonstrates how the arts were then so integral to the fabric of American society.

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Twilight Saga Collection

Twilight Saga Collection

by Stephenie Meyer

Well, for those who are new to the series, the books are in the following order:
Twilight – Bella Swan moves to a small town near Seattle called Forks and meets Edward Cullen, an enigmatic student at her high school who turns out to be a vampire and lives with his clan in a magnificent mansion. As the romance between Bella and Edward blossom, they have to face obstacles such as the physical ‘constraints’ of being in a mortal-vampire relationship, facing objections from their respective families, and threats from other more vicious vampires.

New Moon – Edward and Bella are parted and Bella is so heartbroken that her life becomes empty and without direction. Enter Jacob Black, the tall, dark and handsome friend from the reservation, La Push who provides Bella with not only friendship but someone she can trust and rely on during a desperate time. Of course, nothing in Bella Swan’s life is ever quite so simple and complications crop up once again.

Eclipse – Edward and Bella are back together, much to the disappointment and disgust of Jacob Black, himself now an other-worldly being. Will he convince Bella that he is more worthy of her love or will Edward prevail?

Breaking Dawn – the final instalment in the series. Edward, Bella and Jacob feature prominently here, with the most pivotal question – will Bella sacrifice her mortality for an immortal life with Edward? If so, what are the repercussions?

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Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods

Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods

by Bob E. Hayes

The third edition of this best-seller updates its detailed information about how to construct, evaluate, and use questionnaires, and adds an entirely new chapter on customer loyalty. Included are two different methods of sampling and determining an appropriate sample size for reliable results; the reliability and validity of results; real examples of customer satisfaction measures and how they can be used; guidelines for developing questionnaires; scale development; the concept of quality; frequencies; sampling error; two methods of determining important service or product characteristics as perceived by the customer; discussion on the measurement and meaning of customer loyalty, and methods for loyalty-based management. Readers will gain a sound grasp of the scientific methodology used to construct and use questionnaires utilizing the author’s systematic approach. They will be able to pinpoint and focus on the most relevant topics, and study both the qualitative and quantitative aspects of questionnaire design and evaluation. These and many more important scientific principles are presented in simple, understandable terms.

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